Our contact centre recruitment desk currently has a vacancy for a Contact Centre Agent to support a global customer base.

Objective:  To deliver exceptional customer service and support to US clients through effective communication, problem-solving, and professionalism.

Requirements:

• Minimum two years Contact Centre Experience.
• Excellent command of the English language both written and spoken. 
• Ability and willingness to work shifts.
• Strong background in reservations or sales, travel company preferred. 
• Travel & Tourism Diploma advantageous.
  • Flexibility to work various shifts catering to US customers.

Key Skills and Competencies 

• Knowledge about US culture desirable.
• Effective coaching and good communication skills.
• Time management and strong analytical skills.
• Meticulous attention to detail.
• Ability to deal with demanding customers.
• Energetic and motivating individual.
• Adaptable to changing business priorities. 
• Customer Excellence.

Candidates with previous experience in the luxury industry, preferably tourism / hotel / hospitality industries will be given preference.

Please apply with a copy of your updated CV in word format and a short motivational email.

CVs4morag@therecruiters.co.za

• Minimum two years Contact Centre Experience.
• Excellent command of the English language both written and spoken. 
• Ability and willingness to work shifts.
• Strong background in reservations or sales, travel company preferred. 
• Travel & Tourism Diploma advantageous.
  • Flexibility to work various shifts catering to US customers.