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| Title: | Customer Service Team Leader for the weekend shift - Claremont |
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| Max Salary: | 27500 | ||
| Decription: | Join an industry leader in homeware and lifestyle retail Our UK based client is in a period of growth, and it is an exciting time to join their team in Cape Town, South Africa. The Role In this role you will manage a team of Customer service operatives, ensuring the efficient handling of customer-related queries across various channels. The role supports the delivery of high-quality service, maintaining KPIs, service standards, and continuous development of the team. What You will Bring • Proven experience managing a customer service team (ideally in eCommerce or retail) • Hands-on experience with Zendesk or similar ticketing platforms • Excellent communication, coaching, and performance management skills • Ability to stay calm, solution-focused, and efficient during peak pressure periods • A genuine commitment to customer experience and team developmentProven experience managing a customer service team (ideally in eCommerce or retail) • Hands-on experience with Zendesk or similar ticketing platforms • Excellent communication, coaching, and performance management skills • Ability to stay calm, solution-focused, and efficient during peak pressure periods • A genuine commitment to customer experience and team development If you meet all the above requirements and you’re looking to join a brand wh If you meet all the above requirements and you’re looking to join a brand where your work truly makes a difference then email your CV to cvs4morag@therecruiters.co.za today. Kindly note only short listed candidates will be contacted. |
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| General Requirements: | • Proven experience managing a customer service team (ideally in eCommerce or retail) • Hands-on experience with Zendesk or similar ticketing platforms • Excellent communication, coaching, and performance management skills • Ability to stay calm, solution-focused, and efficient during peak pressure periods • A genuine commitment to customer experience and team development |
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| Location | Cape Town | ||
| Consultant: | Morag Wallace | ||
| Email: | cvs4morag@therecruiters.co.za | Share This Job | |