Our client, a prestigious 5-star private game lodge in the Eastern Cape, is seeking an experienced and dynamic Lodge Manager to oversee all aspects of lodge operations. The ideal candidate will ensure exceptional guest experiences, operational excellence, and team performance while maintaining the lodge’s world-class hospitality standards. This is a live-in position with accommodation provided.

Key Responsibilities

1. Operations Management

• Oversee the daily running of all lodge departments – front of house, guest relations, housekeeping, food & beverage, and maintenance.
• Ensure seamless coordination between departments for smooth lodge operations.
• Maintain high standards of presentation, cleanliness, and functionality across all facilities.
• Ensure full compliance with health, safety, and environmental regulations.

2. Guest Experience & Service Quality

• Act as the primary host and ensure a personalised, luxury guest experience from arrival to departure.
• Handle guest feedback and complaints professionally and efficiently.
• Monitor guest satisfaction and implement service improvements where necessary.

3. Financial & Administrative Management

• Prepare and manage lodge budgets, control costs, and monitor financial performance.
• Manage procurement, supplier relationships, and stock control.
• Oversee daily administration, record-keeping, and reporting to senior management.

4. Staff Leadership & Development

• Recruit, train, and mentor staff to maintain a motivated, professional team.
• Set performance standards, conduct appraisals, and ensure adherence to lodge policies.
• Create efficient staff rosters and manage leave cycles.

5. Marketing, Brand & External Relations

• Represent the lodge brand professionally in all dealings with guests, agents, and suppliers.
• Support marketing initiatives, special events, and social media presence.
• Uphold the lodge’s conservation and community values where applicable.

6. Flexibility & Lodge Living

• Willingness to work weekends, public holidays, and irregular hours.
• Live on-site and participate in the day-to-day rhythm of lodge life.
• Assist with special events, functions, or projects as needed.

• Matric essential
• Hospitality or Lodge Management Diploma/Degree advantageous.
• Minimum 5 years’ management experience in a 5-star lodge, boutique hotel, or similar luxury environment.
• Strong leadership and team management abilities.
• Excellent financial and operational acumen.
• Sound knowledge of F&B, front office, housekeeping, and maintenance operations.
• Proficiency with property management and reservation systems.
• Professional, guest-focused, well-presented, detail-oriented, and able to work under pressure.
• Valid driver’s license; willing to live on-site; flexible working hours.
• Accommodation provided

To apply for this position, send your updated CV, relevant documents, and references to cvs4cara@therecruiters.co.za

Only successful applicants will be contacted.