Our client, a well-established 4-star hotel in Plettenberg Bay, is seeking an experienced and service-driven Restaurant General Manager to oversee the daily operations of their signature restaurant.
The ideal candidate will have strong leadership, financial, and customer service skills, ensuring that guests enjoy an exceptional dining experience while maintaining operational efficiency and profitability.

Key Responsibilities

1. Restaurant Operations Management

• Oversee all aspects of restaurant operations, including service, floor management, reservations, stock control, and cash-up procedures.
• Ensure smooth coordination between the kitchen, bar, and front-of-house teams for seamless service delivery.
• Maintain high standards of cleanliness, presentation, and atmosphere within the restaurant and bar area.
• Monitor service flow, guest satisfaction, and staff performance during shifts.

2. Guest Experience & Service Excellence

• Deliver an outstanding guest experience through attentive service, attention to detail, and professional hosting.
• Handle guest feedback and complaints promptly and professionally.
• Foster a culture of hospitality, ensuring every guest feels welcomed and valued.

3. Financial & Administrative Management

• Manage restaurant budgets, daily cash-ups, and financial reporting.
• Control costs, monitor stock levels, manage supplier relationships, and minimise wastage.
• Analyse sales trends and implement strategies to increase revenue and profitability.
• Oversee point-of-sale (POS) and reservation systems.

4. Staff Leadership & Training

• Recruit, train, and manage restaurant staff, ensuring consistency in service and professionalism.
• Conduct performance appraisals, manage schedules, and ensure proper coverage during peak periods.
• Motivate and mentor team members, fostering a positive, guest-focused culture.

5. Food & Beverage Coordination

• Work closely with the Head Chef and Bar Manager to ensure menu quality, consistency, and efficient service.
• Assist in menu planning, costing, and promotions in line with the hotel’s brand and seasonal trends.
• Ensure compliance with all food safety, liquor licensing, and hygiene standards.

• Matric essential
• A hospitality or Restaurant Management qualification is advantageous
• Minimum 2 years’ experience in restaurant management, with at least 2 years in a leadership or general manager role within a 4-star or 5-star hotel / high-end restaurant.

Skills:

• Strong leadership, organisational, and interpersonal skills.
• Sound financial and administrative acumen.
• Excellent knowledge of food & beverage operations, service standards, and customer relations.
• Proficiency in POS and stock management systems.

To apply, send your updated CV and relevant documents to cvs4cara@therecruiters.co.za

Only shortlisted candidates will be contacted.